How do i file a complaint?

How do I file a complaint? 

Ai, our apologies. Customer satisfaction is not just a term for us—it's something we work hard on every day. Yet, to be honest, we sometimes make mistakes. Unfortunately, you end up being affected by them. Of course, that's not our intention.

What can you do? 

We are here to resolve any issues you might have. For the fastest solution, please contact our support department directly at [e-mail] or (023) 56 856 30. Our support department is here to assist both hiring organizations and (the supplier of) professionals throughout the entire hiring process from application to payment. Your question or problem will be registered and resolved in our system.

Not satisfied with how we handle your query/problem? 

Let us know. You can reach our complaint handling team by filling out this form. Please describe your complaint and the solution you expect as clearly as possible in the complaint form, as this helps us better understand your needs and often reduces the time needed to handle your complaint. We ensure that your feedback reaches the right place and that we work together to find the best possible solution.

What happens after you submit your complaint? 

Once we receive your complaint, we ensure that it is directed to the right contact person for you. You can expect a response from us within two working days. We do everything we can to provide you with a solution as quickly as possible. Some complaints may take a bit longer to resolve, but your complaint will definitely be handled within two weeks.

Thank you 

At HeadFirst Group, we greatly value your feedback and take your concerns seriously. We strive not only to meet your expectations but to exceed them. If at any time you feel that we are not meeting this promise, we invite you to use our complaints procedure. We view each complaint as an opportunity to learn and improve. Our goal is to continuously enhance your experience with our organization. Thank you for your trust and for helping us to continually improve. Your satisfaction and success mean a lot to us!